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PA-CAT®  Refund Policy
 

Thank you for choosing PA-CAT! Please review our refund policy below:

 

1. Cancellation within 72 Hours of Registration and Payment:

If you cancel your registration with Exam Master within 72 hours of registering and paying for the PA-CAT exam, you are eligible for a refund. However, a $30 service fee will be deducted from your purchase price. The remaining balance will be refunded to you.

 

2. Cancellation of Prometric Testing Center Exam within 72 Hours:

If you scheduled an exam with Prometric Testing Centers within 72 hours of registering and paying for the PA-CAT exam, you are eligible for a refund of $130. If you received Fee Assistance, you are eligible for a refund of $80. The refund will be processed accordingly.

 

3. Cancellation After 72 Hours of PA-CAT Exam Purchase:

If you cancel your PA-CAT registration with Exam Master after 72 hours of the PA-CAT exam purchase, you are eligible for a refund of $130. If you received Fee Assistance, you are eligible for a refund of $80. The refund will be issued according to these terms.

 

4. Refund Ineligibility:

You are no longer eligible for a refund if you are within 5 days of your exam appointment, or if your exam appointment has passed.

 

5. Eligibility Period for Refunds:

Additionally, if your PA-CAT purchase was made more than 12 months ago, you are not eligible for a refund.

 

6. Refund Process:

  • A request for a refund must be sent by the purchaser by email to [email protected], sent from the purchaser’s email listed with Exam Master.
  • No phone calls will be accepted to process refunds.
  • Date and time stamp on the purchaser’s refund email when received by Exam Master will be used to determine refund eligibility.
  • Refund email request must include the following:
    • Purchaser’s first name
    • Purchaser’s last name
    • Purchaser’s email address used to purchase the PA-CAT exam
  • Refunds will be processed within 30 business days.

 

7. Exceptions:

Refunds are subject to the terms and conditions outlined in our policies and may be adjusted in exceptional circumstances or in compliance with legal regulations.

 

8. Fee Reimbursement Method:

Refunds will be processed using the original payment method used during registration unless otherwise stated or agreed upon.

 

9. Contact Customer Support:
   For any questions or concerns regarding our refund policy or to initiate a refund request, please reach out to our customer support team at [email protected].

 

We appreciate your cooperation and understanding regarding our refund policy. 

Exam Master reserves the right to change the terms of the above refund policy at our sole discretion.