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PA-CAT®  Refund Policy
 

You are eligible for a refund for up to 12 months from date of PA-CAT purchase. Please see below as to how eligible refund amounts are determined.
If your PA-CAT purchase was more than 12 months ago you are not eligible for a refund.
 
Within 72 hours of PA-CAT Exam purchase and registration with Exam Master:

If you cancel your registration with Exam Master within 72 hours of registering and paying for the PA-
CAT exam, you are eligible for a full refund less a $30 service fee of your purchase price.

If you scheduled an exam with Prometric Testing Centers within 72 hours of registering and paying for
the PA-CAT exam, you are eligible for a refund of $130. If you received Fee Assistance, you are eligible for a refund $80.
 

After 72 hours of PA-CAT exam purchase and registration with Exam Master:

If you cancel your PA-CAT registration with Exam Master after 72 hours of PA-CAT exam purchase, you
are eligible for a refund of $130. If you received Fee Assistance, you are eligible for a refund $80.

If you are within 5 days of your exam appointment, or if your exam appointment has passed you are no
longer eligible for a refund.
 
Payment Policy

No cash refunds. A refund will be processed and credited back to the original credit card. Refund may take up to 30 business days depending on your financial institution.
 
Refund Request: Processing and Documentation
 
  • A request for a refund must be sent by the purchaser by email to support@pa-cat.com, sent from the purchaser’s email listed with Exam Master.
  • No phone calls will be accepted to process refunds.
  • Date and time stamp on the purchaser’s refund email when received by Exam Master will be used to determine refund eligibility.
  • Refund email request must include the following:
    • Purchaser’s first name
    • Purchaser’s last name
    • Purchaser’s email address used to purchase the PA-CAT exam
 
Exam Master reserves the right to change the terms of the above refund policy at our sole discretion.